Jennifer Flaig, M.S.
Director – Human Capital Division
Jennifer Flaig currently serves as the Director of the Human Capital Division for Emergency Services Consulting (ESCI). She brings over 20 years’ experience to the ESCI team developing and directing testing and training programs for public safety departments throughout the United States. She has developed hundreds of valid, defensible public safety exams to assess all ranks within the fire service from firefighter to Fire Chief.
Ms. Flaig holds a Master’s Degree in Industrial/Organizational Psychology. Her areas of expertise include job analysis, test validation, test administration, candidate development, diversity training, performance evaluation, supervisory/ leadership training, and organizational assessment. In her role as Director, her responsibilities include new business development, employee development, budgeting, and the coordination, delegation, and implementation of all client programs. Ms. Flaig has designed a public safety test preparation book, supervisory training programs, and leadership training programs. She has developed and implemented innovative testing approaches that minimize group differences (adverse impact), as well as innovative scoring procedures designed to increase assessor consistency and test reliability. Ms. Flaig is an adjunct professor at George Washington University in Arlington, VA and the current President-elect for the Personnel Testing Council of Metropolitan Washington (PTC-MW).